The Real-Time Dispatch Solution Built for Triple Zero Teams
Solution designed for prioritising emergency communications
Emergency services are under more pressure than ever
Call volumes have surged 44% in the past decade. 60% of calls are false or non-emergencies.
Most control rooms still rely on disconnected tools for call handling, location data, and queue coordination. When one event occurs, dozens of duplicate calls come in, and manual systems can’t keep up.
This fragmentation slows triage, increases risk, and limits the speed and confidence of Triple Zero (000) teams.
The Dispatch Console is a mission-critical solution that centralises voice, GIS, and field coordination, giving teams real-time visibility and control in one screen.
Built-In Capabilities for Real-Time Emergency Coordination
Queue Supervision and Smart Prioritisation
Integrated Voice, GIS, and Incident Data
One-Click Call Routing and Operator Control
Built-In Resilience and Deployment Flexibility
Secure, Role-Based Access and Audit Trail
Live Field Unit Visibility and Status Updates
How the Dispatch Console Works
Get a closer look at how the Alcatel-Lucent Enterprise Dispatch Console supports real-time coordination and control in high-stakes environments.
Experience Full Control Room Visibility
Use technology for what it does best-speed, consistency, and pattern recognition - so your team can focus on what they do best: critical thinking, empathy, and life-saving decisions.
In your personalised demo, you’ll see:
- How to triage and route critical Triple Zero (000) calls faster
- How to unify queues, GIS, and field coordination
- How to reduce switching and improve response speed
Book Your Dispatch Centre Demo
Because when a response is delayed, so is trust and every second counts.